Legal
Complaints Procedure
If something falls short, we want to know and put it right.
How to raise a complaint
Email info@eposcloud.co.uk or call +44 33 0113 2204 with your name, business name and a description of what went wrong.
What happens next
We acknowledge complaints promptly and aim to provide a full response within 20 working days, keeping you updated if we need longer.
Where your complaint concerns a product or contract supplied by a third-party provider, we will help you raise it with that provider and follow up on your behalf.